RETURNS & EXCHANGESElka Collective makes every effort to ensure that you are completely satisfied with your purchase(s), if for any reason this is not the case, we are happy to refund your full price or sale item within 14 days if:
RETURNING ONLINE PURCHASES
We recommend using a registered mail service as Elka Collective is not responsible for items lost in return transit. Customers are responsible for charges associated with returning items to Elka Collective. The cost of shipping is non-refundable.
Please allow up to 5 business days for your refund to be processed after your return parcel has been received by our returns department. Alternatively, you may return your online purchase in person to any of our Boutiques. Postal returns to boutiques cannot be accepted.
DAVID JONES CONESSIONS
All purchases made via David Jones online or concessions will need to be returned to David Jones.
WAREHOUSE AND ARCHIVE Sale Items
All sales are final on styles purchased from the Warehouse category and our Birkenhead Point Archive Store. No change of mind refunds or exchanges are permitted on Warehouse and Archive styles, unless faulty. If your item is faulty, please contact our Returns Department via our contact form here to arrange an exchange or refund.
EXCEPTIONS TO OUR CHANGE OF MIND POLICY
Our change of mind policy does not apply to Earrings. Due to hygiene reasons, Earrings are unable to be returned for change of mind.
Click the button below to request your return.