Returns

FREE RETURN POLICY

We offer free returns on all non-Archive items in Australia. Return your item within 14 days of purchase for a full refund, provided:

  • Items are unworn (aside from try-on), unwashed, and in original condition with tags attached.
  • Returns include your order confirmation and a completed form with an approved return authorisation number which is the same as your order number.
  • Item is not marked as Archive/Final Sale. Note: Archive styles may be exchanged within 14 days.


Please note that while Returns of non-Archive items within Australia are free, shipping costs are non-refundable. International customers are responsible for return shipping costs.

EXCHANGES

We offer exchanges for alternate sizes if the above criteria are met. If you would like to exchange your item, please contact Customer Service via Live Chat (Mon–Fri, 8:30am–4:00pm) or use our Contact Form anytime, including your Order Number, original Item and Size, and the Size you'd like to exchange for.

Step 1
Enter your Order ID and return details via our Aus Post Returns Portal within 14 days of purchase. Your Order ID can be found on the bottom of your Order Confirmation Email.

Step 2
Pack your item, ensure its in original condition, unworn with tags still attached, along with meeting policy criteria.

Step 3
Print your Returns Label and attach it at the top of the parcel. Drop your parcel at any post box, Post Office or Parcel Locker.

RETURN IN STORE

If you have changed your mind with your in-store purchase(s), we offer refunds for non-archive items or exchanges on archive items within 14 days, provided:

Items are unworn (apart from initial try-on).
Items are unwashed.
Items are in original condition with garment tags attached.

FIND YOUR NEAREST STORE

All Elka Collective purchases made via David Jones online or concession stores must be returned to David Jones.

Sale items purchased in boutiques or online are eligible for exchange within 14 days if they meet return criteria. Items marked as 'Archive' which are on sale are final sale, and non-refundable.

Items marked as ‘Archive’ online or available at our Birkenhead Point Archive store are not eligible for refunds or exchanges unless deemed faulty.

Our change of mind policy does not apply to Earrings. Due to hygiene reasons, Earrings cannot be returned for change of mind.