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AUSTRALIAN SHIPPING

Australia Post Delivery Update

Some parcel deliveries are being delayed due to major COVID-19 disruptions. Post Offices remain open and deliveries continue, but COVID-19 is having a higher than usual impact right now;
- Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.
- Australia Post has been affected by temporary facility closures and on any given day have around 500 Australia Post staff in precautionary self-isolation in accordance with state regulations.
- Fewer passenger flights means we have less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.

*Please note as at 19/10/21: Australia Post is advising domestic delivery estimates at 3 - 7 business days for Express Post and 7 - 11 business days for standard Parcel Post.

We offer free standard shipping on all orders over $99; orders below this value are charged at a flat rate of $9.95. Your products are shipped from our warehouse in Victoria or from our store locations (Brighton, Windsor and Fortitude Valley) and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA. In busy trading periods, orders may take longer due to high volumes.

We also offer Free Express Shipping on all orders over $200.

UPON DELIVERY

You will be required to sign for your order once it is delivered to the address you have specified. If no one is present at the address when Australia Post attempts to deliver the package they will leave a calling card in the letter box or at the reception of your work place and make the package available for collection from a nearby Australia Post retail outlet.

INTERNATIONAL SHIPPING

For International Shipping we use DHL Worldwide Express. We offer free shipping on all transactions over $300 AUD; orders below this value are charge at a flat rate of $30 AUD. Products are shipping from Melbourne, Australia and will be delivered in 2-10 business days, depending on region. In busy trading periods, orders may take longer due to high volumes.

Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. You can track your parcel by clicking on the link provided in the email or by clicking on this link and following the prompts.

Why Does The Price Increase When I Select ‘New Zealand’ Shipping?

As of the 1st of December 2019, New Zealand has enforced a new law requiring overseas businesses to collect and return 15% of the purchase price of goods under the value of $1,000 NZD. In compliance with this law, an additional charge of 15% will be applied to your order. For more information, please click here.

Will There Be Any Border Costs For My New Zealand Order?

No. Prior to the enforcement of this law, border taxes were applicable when the value was over $60 NZD. As of 1st of December 2019, this has been replaced by the 15% GST.

Will The New GST Laws For New Zealand Effect Delivery Costs?

No. Delivery costs and shipping will remain consistent with our current shipping rates.

What Currency Does Your Website Use?

For International Shipping we use DHL Worldwide Express. We offer free shipping on all transactions over $300 AUD; orders below this value are charge at a flat rate of $30 AUD. Products are shipping from Melbourne, Australia and will be delivered in 2-10 business days, depending on region. In busy trading periods, orders may take longer due to high volumes.

UPON DELIVERY

All deliveries must be signed for. Please ensure your delivery address is attended and provide a business address where possible, or such other address where someone will be able to sign for the delivery between 9am and 5pm.

TAXES & DUTIES

Unfortunately, Elka Collective cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in your country. These will remain the responsibility of the customer. Please contact your local customs office for further information.

Disclosure Statement: Please note, this 'Elka Collective' website, trademarks and products sold are in no way associated with the “Elk” and or “Elk Accessories” brand, trademarks and products.