Elka Collective makes every effort to ensure that you are completely satisfied with your purchase(s), if for any reason this is not the case, we are happy to refund your item within 28 days if:
We recommend using a registered mail service as Elka Collective is not responsible for items lost in return transit. Customers are responsible for charges associated with returning items to Elka Collective.
Please allow up to 5 business days for your refund to be processed after your return parcel has been received by our returns department.
Alternatively, you may return your online purchase in person to any of our Boutiques. Postal returns to boutiques cannot be accepted.
Click the button below to request your return
Unfortunately we do not offer refunds on sale items, unless faulty. However, we can arrange alternate size exchange on your item(s) within 28 days of purchase, subject to item availability, or alternatively issue a store credit to your account. Full price items purchased using a promotional code are however eligible for a refund. Please contact our Returns Department via our contact form here to arrange an exchange or store credit.
All sales are final on styles purchased from the Warehouse category: elkacollective.com/shop/warehouse/. No change of mind refunds or exchanges are permitted on Warehouse styles, unless faulty. If your item is faulty, please contact our Returns Department via our contact form here to arrange an exchange or refund.
Our change of mind policy does not apply to Earrings. Due to hygiene reasons, Earrings are unable to be returned for change of mind.
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Disclosure Statement: Please note, this 'Elka Collective' website,
trademarks and products sold are in no way associated with the “Elk” and or
“Elk Accessories” brand, trademarks and products.