Elka Collective make every effort to ensure that you are completely satisfied with your purchase, however if for any reason this is not the case, we are happy to offer a return within 21 days of delivery, provided the following conditions are met:
- Items are unworn, in original condition with garment tags attached
- Items must be returned to us within 21 days of you receiving the order and be accompanied by an approved returns form
- Exchange requests are subject to availability, and are for size alternatives only of the same item as originally purchased
- Please note postage paid is non-refundable
Please allow up to 7 business days for your refund, exchange (alternative size only), or credit to be processed after your returns parcel has been received. Please kindly note that online store credits used will be returned as a store credit to your Elka account and cannot be redeemed for cash. You are also welcome to make a return or exchange (within the above terms and conditons) to our Elka Collective store at 83 Chapel St, Windsor, Victoria.
Full Price Items
We are happy to arrange a refund for full priced items to your original payment method, an online store credit to your Elka account, or alternate size exchange on your item(s) within 21 days of purchase, subject to availability.
Unfortunately, we do not offer refunds on sale or discounted items, however, we can arrange an alternate size exchange on your item(s) within 21 days of purchase, subject to availability. Alternatively, you will be provided with an online store credit to use on your next purchase to the purchase value of the item. If you wish to receive an exchange on your items, this must be specified to our customer service team prior to sending your return to us. Please see below for how to request an online return or exchange.
How to return your online purchase to us
1. Please ensure your items are eligible for return according to the above conditions and contact our customer service team here to request a return.
2. Please provide the following information when submitting your contact form for return requests:
- Your online order number
- The items you wish to return
- Reason for return
- Return Method Request (Please specify if you wish to receive a Refund, Exchange including size preferred OR an Online Store Credit)
3. After receiving your return authorisation form back via email from our customer service team, please follow the instructions and attach the returns address form to the outside of your returns parcel (ensuring to remove any old labels or barcodes).
4. Please note, customers will be responsible for charges associated with the returns postage cost of their items to Elka Collective. We recommend using registered mail or parcel tracking as we are unable to take responsibility for return items lost in transit.
You can contact us by sending an enquiry through our Contact Us page or call us directly on 1800 147 194 and speak to our friendly Customer Service Team. Our office hours are Monday - Friday, 8.30am to 5pm AEST (excluding Public Holidays)
You are more than welcome to return your Afterpay order online or in store for a refund provided it meets with our Returns Conditions above. Your Afterpay balance will be reduced to reflect the new order total once the refund has been processed, refunds can take up to 5 business days once processed. We are unable to exchange any Afterpay orders online or in store.