We want to make your Christmas shopping experience as easy as possible, so we have extended our returns window. All orders placed from 1st December 2019 will have 6 weeks from the date of their order to organise a return with our friendly customer service team. All general returns conditions apply, see below for further details.
Elka Collective makes every effort to ensure that you are completely satisfied with your purchase(s), if for any reason this is not the case, we are happy to refund your item within 21 days if:
We recommend using a registered mail service as Elka Collective is not responsible for items lost in return transit. Customers are responsible for charges associated with returning items to Elka Collective.
Please allow up to 5 business days for your refund to be processed after your return parcel has been received by our returns department.
Alternatively, you may return your online purchase to any of our Boutiques.
Unfortunately we do not offer refunds on sale or discounted items, however, we can arrange alternate size exchange on your item(s) within 21 days of purchase, subject to item availability, or alternatively issue a store credit to your account. Please contact our Returns Department to arrange an exchange or store credit.
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