International Returns
RETURNS & EXCHANGES
Elka Collective offers free international returns.
Returns are available on all non-archive items within 14 days of purchase. Elka Collective aims to ensure complete satisfaction with your purchase(s). If you are not satisfied, we are happy to offer a full refund, provided the items meet the eligibility criteria:
- Items are unworn (apart from initial try-on), unwashed, and in original condition with garment tags attached.
- Items are accompanied by your order confirmation and a returns form with an approved Returns Authorization (RA) Number noted.
- Archive styles are final sale and therefore non-refundable. Archive styles can be exchanged for another item within 14 days.
ONLINE RETURNS POLICY
To arrange an online return:
- Ensure your item(s) are eligible for return.
- Enter your return details. Your return authorisation number is the same as your order number and can be found on your order confirmation email.
- Pack your item.
- Print your return label and attach the label to the top of the parcel.
- Book a pick-up or drop your parcel off at your nominated DHL pick-up point
Please allow up to 5 business days for your refund to be processed after your return parcel has been received by our returns department.
EU & European Economic Area Customers — Right of Withdrawal
If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise this right, please contact our Customer Service team at support@elkacollective.com and provide your name and order details. We will send you an email confirmation of your withdrawal request once it is received.
Returning Goods After Withdrawal
You must return the goods to us without undue delay and no later than 14 days after notifying us of your decision to withdraw. The cost of returning goods is your responsibility. We will refund the original purchase price, excluding outbound shipping charges, within 14 days of receiving the returned goods or proof that they have been dispatched, whichever comes first. Refunds will be issued using the same payment method you used for the original purchase.
Exemptions
The right of withdrawal does not apply to sealed goods that are not suitable for return due to health or hygiene reasons where the seal has been broken after delivery, including underwear, hosiery, and swimwear, or to goods made to your specifications or clearly personalised.
SALE PURCHASES
Sale items purchased online are eligible for exchange within 14 days if they meet return criteria. Items marked as 'Archive' which are on sale are final sale, and non-refundable.
ARCHIVE SALE PURCHASES
Items marked as ‘Archive’ online are ineligible for refunds or exchanges unless deemed faulty.
EXCEPTIONS TO OUR CHANGE OF MIND POLICY
Our change of mind policy does not apply to Earrings. Due to hygiene reasons, Earrings cannot be returned for change of mind.
Click here to request your return.
