Shipping

Australian Shipping

We offer free standard shipping on all orders over $100.00 AUD; orders below this value are charged at a flat rate of $9.95 AUD. We offer free express shipping on all orders over $200.00 AUD; orders below this value have an available express shipping option charged at a flat rate of $14.95 AUD. Your order is shipped from Victoria and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA.  In busy trading periods, orders may take longer due to high volumes.

Orders placed before noon AEST on business days will normally be packed and dispatched on the same day. In busy trading periods, orders may take longer due to high volumes.  Once dispatched with Australia Post, expected delivery times for each region are as follows:

Standard Shipping

• 1-3 business days Victoria
• 2-6 business days NSW, ACT, SA & QLD metro and most regional areas*
• 3-10 business days WA, NT, Tasmania*

Express Shipping

• 1-2 business days Victoria
• 1-3 business days NSW, ACT, SA & QLD metro and most regional areas*
• 2-5 business days WA, NT, Tasmania*

*Outer-regional areas may experience slightly longer shipping

Upon Delivery

You will be required to sign for your order once it is delivered to the address you have specified. If no one is present at the address when Australia Post attempts to deliver the package they will leave a calling card in the letter box or at the reception of your work place and make the package available for collection from a nearby Australia Post retail outlet.

International Shipping

For International Shipping we use DHL Worldwide Express. We offer free shipping on all transactions over $300 AUD; orders below this value are charge at a flat rate of $30 AUD.  Products are shipping from Melbourne, Australia and will be delivered in 2-10 business days, depending on region. In busy trading periods, orders may take longer due to high volumes.

Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. You can track your parcel by clicking on the link provided in the email or by clicking on this link and following the prompts.

Upon Delivery

All deliveries must be signed for. Please ensure your delivery address is attended and provide a business address where possible, or such other address where someone will be able to sign for the delivery between 9am and 5pm.

Taxes & Duties

Unfortunately, Elka Collective cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in your country. These will remain the responsibility of the customer. Please contact your local customs office for further information.