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Returns

Returns

Elka Collective makes every effort to ensure that you are completely satisfied with your purchase(s). If for any reason you are not completely happy with any item you have purchased, please return it within 21 days of receipt and we will provide you with a refund.


Returned items must be unworn (apart from initially trying on the garment) and in the same condition as when they were purchased, which includes any packaging and garment tags that were attached to the garment.

Returning Online Purchases

If you wish to return any item(s) simply return your items to the following address together with a copy of your order confirmation.
 

   Elka Collective Returns
   C/O The Windsor Annex
   83 Chapel St, Windsor VIC 3181

We recommend you use registered mail as items sent via other methods are at risk of being lost. Elka Collective is not responsible for items lost in return transit. Please allow between 1-4 business days from the day you return your package for your pay pal account to be credited or items to be exchanged. Customers will be responsible to pay return postage charges associated with returning their items to back to Elka Collective.

 

Need Some Help ?

If you would like to speak to someone regarding returning an item you can contact the
Elka Collective Returns department by sending an email to info@elkacollective.com or by ringing 1800 132 780 during business hours (Monday - Friday | 9am - 5pm Australian Eastern Time)