1. Please ensure your items are eligible for return according to the above conditions and contact our customer service team to request a return.
2. Please provide the following information when submitting your contact form for returns request:
- Your online order number
- The items you wish to return
- Reason for return
- Return Method Request (Please specify if you wish to receive a Refund, Exchange including size preferred OR an Online Store Credit)
3. After receiving your returns form back from our customer service team, please follow the instructions and attach the returns address form to the outside of your returns parcel (ensuring to remove any old labels or barcodes).
4. Please note, customers will be responsible for charges associated with the returns postage cost of their items to Elka Collective. We recommend using registered mail or parcel tracking as we are unable to take responsibility for return items lost in transit.
Can I return or exchange my online order in store?
Yes, you are able to return any unworn items to our direct retail store located at The Windsor Annex, 83 Chapel St, Windsor VIC 3181 Australia, in accordance with our returns and exchange policies here. Please kindly note our stockists are unable to assist with returns for online orders. Proof of Purchase will be required for all refunds & exchanges. If your item(s) were purchased with PayPal you will be required to show your PayPal proof of purchase. Please note you are unable to return any items instore if you have purchased with Afterpay and will need to contact us so we can assist you in organising a return.
What is the returns policy for my online order?
Elka Collective make every effort to ensure that you are completely satisfied with your purchase, however if for any reason this is not the case, we are happy to offer a return within 21 days of purchase, provided the following conditions are met:
- Items are unworn, in original condition with garment tags attached
- Items are accompanied by your order confirmation and a returns form provided by our customer service team
- Exchange requests are subject to availability, and are for size alternatives only of the same item as originally purchased
- Please note postage paid is non-refundable
Please allow up to 7 business days for your refund, exchange (alternative size only), or credit to be processed after your returns parcel has been received.
Full Price Items
We are happy to arrange a refund for full prices items to your original payment method, an online store credit to your Elka account, or alternate size exchange on your item(s) within 21 days of purchase, subject to availability.
Unfortunately, we do not offer refunds on sale or discounted items, however, we can arrange an alternate size exchange on your item(s) within 21 days of purchase, subject to availability. Alternatively, you will be provided with an online store credit to use on your next purchase to the purchase value of the item. If you wish to receive an exchange on your items, this must be specified to our customer service team prior to sending your return to us. Please see below for how to request an online return.